1 /5 Kim Alsobrook: I am extremely disappointed in my experience with Peanut Butter Warehouse, specifically due to the lack of professionalism, poor communication, and unacceptable customer service.
My wedding was planned for January 2027, and we toured the venue in November 2025. We loved the space and were excited about the possibility of hosting our wedding here. After the tour, I attempted multiple times to get in touch to officially book our date. I sent emails and made phone calls, but received no response for a couple of weeks, turns out a family emergency had happened so I told him to take his time and be with his family.
We finally heard back on December 2. A contract was then sent on December 5, but it contained incorrect names and incorrect information, which understandably needed to be corrected before moving forward.
On December 22, I received a follow-up email stating:
“Hi Kim, I didn’t receive an email that had your requested changes to the contract. Just send it and we will do our best to make requested changes and accommodate your concerns. Thanks.”
At this point, communication again went silent, which I initially attributed to the holidays. Wanting to move things forward, I reached out again on January 3.
What happened during that phone call was shocking and completely uncalled for. Jonathon Starkey was incredibly rude, raised his voice at me, and hung up on me twice. This behavior was completely different from our earlier interactions, which had all been pleasant and professional. During the call, he accused me of being argumentative and rude — accusations that were entirely unfounded. I remained calm and simply tried to clarify the situation and move forward.
Without warning, he then stated that our wedding date had been cancelled. This came as a complete shock. At no point prior to this had there been any hostility, conflict, or indication that our date was in jeopardy. In fact, we had expressed multiple times how excited we were to work with Peanut Butter Warehouse and looked forward to hosting our wedding there.
To make matters worse, I later spoke with the owner — his father, Jerry Starkey — and unfortunately the unprofessionalism continued. He repeatedly interrupted me, showed no interest in hearing my concerns, and made it clear that he did not care that his son had treated a potential customer in this manner. There was no apology, no accountability, and no attempt to resolve the situation. This confirmed that the issue is not just with one individual, but with how this business is run as a whole.
The way this situation was handled was deeply unprofessional and extremely stressful. Weddings are once-in-a-lifetime events, and venues should understand the importance of clear communication, respect, and professionalism — especially when couples are planning years in advance.
Based on my experience, I cannot recommend Peanut Butter Warehouse to anyone planning an important event. Poor communication, incorrect contracts, and aggressive behavior are not things any couple should have to deal with while planning their wedding.
