2 /5 Bre Kennedy: I really wanted to love Sabi Boutique — it’s a cute and thoughtfully curated store, and I was initially excited to support a small business. That said, I’ve had a couple of experiences that left me disappointed, and I feel it’s important to share them for others who may be considering shopping here.
The first issue I encountered happened a few months ago when I made a return. I wasn’t aware at the time that all returns are for store credit only — not a refund to your original form of payment. This policy wasn’t clearly communicated, so I would advise future shoppers to make sure they’re fully informed before purchasing.
More recently, I placed an online order for an item I intended to wear to an event that same day. I selected the local pickup option, assuming it would be a smooth process. However, when I arrived, I was told the item was in storage and couldn’t be retrieved. I explained that I needed it for that day and asked to cancel the order. After speaking with someone else, I was told they could go get it, so I waited around for 20–30 minutes — only to be informed that they couldn’t find the skort in my size after all. While I appreciate that I was ultimately refunded, the overall experience was frustrating and inconvenient.
I typically don’t write reviews, but I believe it’s important to be transparent. The boutique has potential, but given the price point, I expected a more seamless and reliable customer experience. Unfortunately, I don’t plan to return.
