1 /5 Mariany Alves (Nany): I had an awful experience at this story today. Terrible customer service. The moment I walked in the woman that checked me in and took my bags to review my items was extremely cold, with an attitude and impatient, totally unprofessional. I had a feeling from the beginning that she would target my items and I was right. When I went back to collect my items, I was told that none of my items were “acceptable “ with no reasoning. I had to ask why and the reason given (with snobby attitude) was that they were outdated, worn and with an odor. Most of my items were never used, some even with tags and some shirts I even bought at this store but didn’t like the style, so I was reselling it back but now they’re not acceptable. None of my items had an odor, they were washed and in excellent condition. The staff was indifferent with me and ill mannered. I felt super awkward and uncomfortable with the way I was treated. I spoke with the manager before leaving but she just listened and just kept saying sorry ma’am. I’m extremely disappointed with this store and you have definitely lost a customer.
Posting some of my items here so yall can see it was in great condition.