1 /5 Carly Boyett: Versona has been a favorite boutique of mine for quite some time, but my recent visit left me disappointed and hesitant to come back. The doors were locked before closing time. Despite arriving with plenty of time to spare, the Key Holder tried to turn away both me and another customer who needed to make a return. Who knows how long the doors were locked before we showed up.
What added to the frustration was witnessing another customer being told by the same employee to put her items on hold for the next day, even though the store had not yet closed. I heard the customer say that she needed her clothes for the following day, as did I, so at that point I just decided to leave.
My advice to others would be to avoid visiting this boutique within an hour before closing, especially on a Friday. Its disappointing when a store doesnt maintain consistent customer service standards. In all my years working in retail, one thing we were never allowed to do is close the store early!