Nordstrom - Shop WA (Near Tacoma)

5 /5 Jinshil Yi: My mom would love to give a huge shout out to incredible Elaine managing the Alterations department. Elaine helped my mom with altering a few pairs of pants in late Nov 2025, a few months ago. My mom was absolutely thrilled by the quality and handiwork of the alterations and the brilliant and expert result. Much much gratitude from a very satisfied and thankful customer! Thank you Elaine! You are amazing!!

5 /5 Jordan ABM: Jay is incredibly accommodating, kind, helpful, and knowledgeable. I would 1000% recommend everyone I know to him, I came in at 5:30 needing a suit ready by 6:30 and he not only helped me with kindness and a smile but was incredibly fast and efficient. 10/10 best shopping experience I could ask for, will be retuning. If you need a suit Jay is the man.

5 /5 Kristin Honard: I was in today doing some self care shopping in the fragrance section of Nordstrom. There was a sweet, more mature woman who helped me. I did not get her name. But I asked about some travel sized perfume, as I didnt want to buy a whole sized bottle. She showed me some other options that I ended up purchasing instead. But as I was leaving, she gave me a few extra samples because of that. It wasnt that big of deal to me, but that made my whole day that she did that! That was so sweet!! Nordy fan forever!!

4 /5 Robert McLain: If there is a basic rule of shopping life: If its Norstroms it SHOULD be five stars. Unfortunately, it just isnt anymore. And Im not sure it can be again. Nordstroms service is what makes a 400.00 sweater seem worthwhile. Service is what makes perusing mens wear for 2 - 3 hours seem like a day out instead of a lost afternoon. Great service is what I got this week in the perfume department (and have always gotten) and why I didnt feel like I dropped an inordinate sum on my wifes Christmas present. But, in 3 other departments I got, at best, Sears service. And we know where Sears is now. Lukewarm or no greeting. No offer of help. Wife went to get a bra - no fitters, no offer of help, no nothing. Lingerie used to be a specialty of high-end department stores. Now it seems to be the "underware barn". Ick - you could do this on-line. The perspective seems to have shifted and maybe irreversible. Can you tell your staff that they have to be friendly? That they have to offer help? That they have to smile? Probably not - its probably a violation of something nowadays. But you could remind your floor manager not to explain that, while your Bistro has a "order at the cash-register" and seat yourself system, other Nordstroms do have sit-down table service in their Bistros, because, "theyre more High-end stores". I thought EVERY Nordstroms was a high-end store! You hate to see it.

5 /5 TT: Sean was very helpful during my credit card sign up despite the lengthy process. Everyone was friendly and knowledgeable for my blazer alterations. Highly recommend getting a suit from Nordstrom.