5 /5 Maureen Penner: My experience started off frustrating, but the store manager, Marty, completely turned it around. I purchased a parka here about a month ago and discovered a defective zipper. Initially I was told I’d need to go through the warranty process, which was disappointing given the recent and expensive purchase.
However, when I spoke with the manager, Marty, he was incredibly kind, understanding, and helpful. He listened to my situation and immediately allowed me to exchange the jacket with very little hassle. I left with a replacement and genuinely felt valued and respected as a customer. Marty’s excellent customer service made all the difference. Thank you!