Aéropostale - (Near Glendale, CA)

1 /5 Jezebel Urquieta: I am writing to express my extreme disappointment with the treatment my friend and I received at the Aeropostale in the Glendale Galleria. The employees on shift were unprofessional, rude, and made the environment incredibly unwelcoming. We entered the store at 8 PM, an hour before closing. A customer before us asked to use the fitting room, and the employee told her, “We can’t let you try on due to the store being messy and customers coming in.” After the customer questioned this, another employee quietly opened a fitting room for her without further explanation. When I politely asked the same employee if my friend could try on four items to confirm her size, she asked how many and then refused, repeating that they “needed to close” and my friend had “too many” items. So I pointed out that she had just allowed someone else to use the fitting room, which was unfair. Instead of explaining, she raised her voice at us and continued to deny service. When we asked for her name, she refused, only claiming to be the manager, something I highly doubt given her behavior. After insisting, she eventually told my friend her name was “Brianna,” but she was stuttering and seemed hesitant, making it appear dishonest. I then asked another employee at the register, who had curly hair, but she also refused to provide the name, saying, “If she’s not giving it to you, then I’m not telling you.” The level of immaturity displayed by both employees was astonishing. As we were leaving, the employee who claimed to be the manager continued giving attitude and raising her voice toward my friend. When confronted about her tone, she denied being rude even though it was obvious. I will not be returning to this store. It is clear why it rarely has customers, especially this type of behavior creates a hostile and unprofessional environment. The employee in question, who claimed her name was “Brianna,” was wearing a Hello Kitty shirt, had a slick bun, black hair, and glasses. I strongly urge management to review security footage from this incident and address this employee’s behavior. Someone with such hostility and lack of professionalism should not be representing your brand.

1 /5 Melissa Martinez: Old lady(assuming manager) very rude, no wonder the store looks like its closing...

2 /5 Stephanie Calderon: I asked an associate at the desk if their fitting room were open and she directed me to an older lady who possibly was a manager or lead, and when i walked over towards her to ask if i could use their fitting room she proceeded to comment “ careful with getting your makeup on it . “ with a tone, which made me uncomfortable to even procceed with trying on the shirt. when i stepped out she immediately came over and said “ are you going to buy that ?! “ loudly and again with a tone. like excuse me… what is it your business. she clearly had no professional patience and clearly out of control. as a customer I felt uncomfortable. If it wasn’t for the nice and helpful associate i would’ve not made a purchase at this aeropostale. as a person who works in retail this lady was not giving the proper customer service.

1 /5 Ana Moran: Terrible customer service. Do not shop here!! Workers are incredibly rude and they make shopping at this location super uncomfortable. At one point, one of the workers muttered under her breath "This is so stupid" simply because we had touched the shirts at the back of the store so that we could grab the right sizes. That same worker got in front of us without even saying excuse me so she could aggressevily continue folding the shirts. They were also paranoid about customers taking anything and would constantly pass inches from us, invading our personal space. It was incredibly uncomfortable, and they were doing it to everyone in the store. From other reviews, this is not the first time it happens. This behavior is unaceptable. If they are unhappy with their job, they should quit and find another job that is not customer-oriented. Clearly, they are not cut out for this type of work.

1 /5 Mega Tibule: October 22,2023 5-6 PM I was with my niece 6 months old, and the sales associate told us that strollers are not allowed in their store. From the beginning, we felt unwelcome, and they seemed to be acting racist. This store has given me a terrible experience. I had a horrible experience of this store due to the rude and unprofessional behavior of the sales associates. They were dismissive and made me feel unwelcome in the store. NOT RECOMMENDED THIS STORE! 0/10