1 /5 Eva Hansen: If I could give them a 0, I would.
Because of covid, I decided I would see what Chicos had in their online store and pick it up rather than spending a lot of time in a store. There was an extra 10% discount if you purchased online and picked up so that helped.
I found several items, went to the store to pick up, tried them, and on a couple didnt work. The manager then just cancelled the online order and rang up what I bought. I didnt notice at the time, doing it this way means I didnt get the 10% extra discount but I was fine with that.
The next day I ordered a few more items. When I went to pick up, 2 items didnt fit so I said I wouldnt take them. She was going to cancel the order and ring it up again but since it was for 9 tops, the extra 10% discount was going to be significant and I said I still wanted that discount. The same manager said she would then just have me sign for it all, including the 2 items I was not taking out of the store, then give me a refund for the 2 items. But when she had done that and I was waiting for her to do the refund, she said that she would do it later because it took 20 minutes. She was flipping through some manual they had about how to do this refund and couldnt seem to figure it out. She would send me confirmation of the refund to the email address I had bought the items on.
That seemed a bit strange but given my past track record with this store, I thought it would be OK. Silly me.
A couple of hours later, I still had not received the refund to my Paypal account so I called to check on it. The manager had not only gone home, she had gone on vacation! The clerk I spoke to was very impatient, said she had tried to do the refund, but she couldnt get it to go through and would try again in an hour.
The next day in early afternoon I again called the store because there was no sign of the refund. Same clerk, except this time she told me she had done it. I said it hadnt turned up in my Paypal account.....she started shrieking at me (my husband in the other room got up from his chair to see what was going on because he could hear her) about how it had taken 3 hours and I should be grateful that she had done it. There was no way I could even get a word in edgewise. Then she hung up on me.
I contacted Chicos online customer service line. Several days later I got an email saying that they had given me a refund (the Chicos line, not the store whose refund never did show up). Four days later, no refund showing from either source.
I had to go through Paypal claims to get the refund.
The whole episode has left me not ever wanting to shop in a Chicos again, whether in a store or online.
