DXL Big + Tall - (Near Pasadena, CA)

3 /5 Dennis Quan: I was greeted when I walked into the store, but no one came to check on me when I was in the back of the store. I had to call the two sales people to come and get a coat down as I could not reach it. I ended up purchasing three coats that day.

1 /5 Raymond Valdivia: Coming from Riverside area I expected a lot more from this store in Pasadena. It is now 11:25. And I just walked out of the store after being inside looking around and NOT ONE PERSON greeting me, seeing if I need any assistance or so much of an acknowledgment. I invite any corporate/ management/ owner to please look over surveillance at this date and time 5-2-24 11:15 is to 11:25 so that maybe they can implement some better customer service guidelines. I have never been to a DXL that completely ignored my existence while shopping. It’s hard not to notice me IM BIG! that’s exactly who DXL caters to. Even to think that maybe I was stereotyped being a large Hispanic male in this store still blows my mind considering the clothes that I had on were harbor bay slacks and my Oak Hill dress shirt (both products purchased from DXL. Thinking someone would at least notice that and say oh he “does belong here” So what was it? Was it Race? Did I look like I didn’t have money to spend? Was the store associate too busy to say hi? Was every person in the store more inclined with their personal conversations rather than giving good customer service? Either way all EXCUSES is what caused me to leave. I even hung around the window display for a brief moment to give the gentleman by the dressing room an opportunity to gain the business…….Nothing. Do better DXL. This is seriously why people look for other B&T stores to shop at. This was the first time I came here to the Pasadena store and I guarantee it will be the last time. I’ll stick with Covina and Rancho/Ontario stores.

5 /5 MPW 333: Danny the sales person was amazing. The store in Pasadena is were we went. Lots of styles to choose from. Every style you can imagine. It was worth our drive. Please try this chic store and give us your personal experience.

5 /5 Douglas Kopf: I am a shorts type of guy. Any weather i am in shorts. So my brother decides he is taking me out to dinner for my birthday. Specifies casual elegance. This means no shorts. Went to DXL and talked to one of the guys there. Shorts come in xl sizes 1 to 8 but slacks come in inches. So I had no idea what size to get. We talked about my shorts size and he grabs a pair of slacks off the wall and says try these on. They should be close to what you need and we can go up or down depending. Tried them on and they fit perfect, both waist and length. He got me a dress shirt and a belt and I was good to go in under 10 minutes. Great service and a good selection of various types of clothes.

5 /5 Patrick Harrigan: Both Philip and Danny were great salespersons who helped me with a great winter coat by Talia. It is so great to be helped by persons who know their merchandise !