JCPenney - (Near Hayward, CA)

1 /5 Sonya: As a customer I noticed customer service doesnt exist in this store examples to the answers you get: 1. I dont work in this department. Go to the cashier, they will help u. 2. Whatever we have is out there. 3. My machine doesnt work. I cant check on the sizes. 4. Go to that department and find someone. ( You can never find anyone on the floor anyways). Today I went in looking for mens shirts. I saw sale on Van Heusen brand. Picked up 3 shirts. But had to check if they had 2XL with one choice. Their stock was pretty low. Sale sign said 29.99. Asked associate for size check but her machine didnt work. I went to the cashier Jennifer. I asked her to check for size, she didnt have the machine to check (thats what she told me) so I said forget about that one. Unfortunately one of my 2 shirts didnt have a tag. Jennifer told me to go and get 1 with the tag. I went back didnt find another one. I come back she said get any size as long as it has a tag. At this point I told her that I dont work here so call for help. Well guess what? She took her phone out and started looking for that shirt. She told me she cant look for anything coz she doesnt have that machine. Well she found one that wasnt on sale. I kept insisting it was all on the same rack. Her argument was someone must have left it there. Jennifer calls her manager and she makes the same argument. I said just forget it. Out of 3 shirts, I took 1 and few othet items, including a pair of earring. After Jennifer rings it up I present my 2 coupons. Jennifer said she cant accept 2 coupons 35% off on jewelry and 30%off on apparel. She rang 2 separate times for me to get all discounts. Why does JCPenney make it so hard to use coupons. I had to present all coupons. Why cant they have it in my account wallet so it pops up as items are cashed out. Get some tips from Macys. Ladies room is a disaster. Only 1 stall is open . They closed 2 . And the handicap stall is clean has no problems but guess what? They took the door off not kidding. The door is sitting inside the stall accident waiting to happen. I cant believe that the store manager or manager on duty would not care enough to fix these problems.

5 /5 Tina Morales: I love jcpenny. Its my go to store. Always have great deals/sales! The quality (with washing right) will last for years. Everything you need including Sephora lol i hope they dont close this store i would be lost

5 /5 NATHANIEL BORGSTROM: On this trip we got our Annual family pictures and we were satisfied like usual The pictures came out great! As for the rest of the store it was very clean lots of friendly staff they were very welcoming. Prices were great. Will definitely shop here again.

5 /5 Mervs FP: JCPenney Portraits was a great experience. It was a portrait session, and the photographer—a very accommodating and patient lady (I wish I remembered her name)—made everything feel relaxed and easy. I was really happy with how the portraits turned out.

1 /5 Kysha D: Curbside pick up. Couldnt pickup because I wasnt the name for pick-up yet I had all the boxes checked, order number, pick-up pic of ID of disabled person, whom picking up for. No empathy! Contacted customer service charged pick up name. Now thinking update is done; now expecting curbside again? Definitely NO! Per pick up department names hadnt been updated yet. Ok well we wait. Still no update after 15 minutes. Contacted customer service and now they tell it will be an additional 3-5 business days before the update happens at the actual store. My hands are tied until possible next Friday! Now what the entire....? So end result, ABSOLUTELY WASTE OF TIME!