1 /5 Rachel H: This might be a good place to shop, but certainly not to sell. The new owner is not Jessica, unfortunately. She is incredibly rude and treats sellers like they are an annoyance and a burden. She’s only nice and welcoming to potential buyers, and as soon as you ask if you can sell or if you can check on your items she is extremely grumpy and short with all guests. After three visits of being treated with a bad attitude, and watching her treat other buyers this way, I finally decided to stand up to her and told her I would be taking back my items and never returning. She doesn’t seem to realize that in order to support a business like this, you need buyers as well, and should treat them with respect. After taking back the few items that hadn’t yet sold, I went to The Closet in downtown Santa Barbara and had an entirely different experience. They were so much more organized (even have an email update system so you can tell the status of your items which is really convenient), they were very nice, the items were for more contemporary buyers, and the store was bustling with happy shoppers. Jessica’s is almost certainly always empty, and now I know why. Unless you’re buying, don’t bother to visit this place!
