1 /5 Joshua Jones: Nice-looking shop, bad customer service and terrible return policy.
I’m writing a one star review because of the overall lack of experience my wife and I have received after purchasing a VERY expensive ($116) dinner platter from this shop.
After ONE use, the platter is veined and appears like it’s cracking. I called twice to return it, no manager available. My wife and I both emailed, the shop manager only responded to my wife and not to me and quoted the shop’s terribly naive return policy of “15 days and UN-used.” How can you sell cups, bowls, kitchen utensils, and serving platters and expect them not to be tried first to make sure they’re food safe?
At the time of purchase, I asked the associate if this platter was food safe? She wasn’t sure, so she looked up the manufacturer and it didn’t say yes or no on their website. I stepped out in faith that it would be okay given that the platter was with all of the cups, bowls, utensils, etc. I feel that I was tricked and deceived and the shop won’t take responsibility for selling products that are disguised as functional kitchenware, but in reality it’s just a fruit or bread platter.
Moral of the story, DON’T take the risk of buying kitchen products from this shop or manufacturer if you’re concerned about food safety or having a product that lasts. What a pity.