1 /5 Ninami Baretoga: Had a very unfortunate encounter at target Richmond this morning with an employee named “Elsie” who insisted that she was the store manager, and that all employees manage themselves.
I went through self checkout and scanned an item that required an employee assist. The machine said “help is on the way”, but there was no one coming for a couple mins. I looked at the customer service counter and saw 2 employees talking and laughing. I waved and motioned for them to “come help”. Elsie proceeds to walk over EXTREMELY SLOW! I’m talking, she was a working as if she could care less about her job. There were no employees posted at self checkout. When she finally made it over I was very frustrated, but not irate at all. Not disrespectful. I thanked her for taking her time in a moment of irritation. She proceeded to be very disrespectful and insist that her hair and clothes were “soaking wet” and more important than self checkout at the moment. She was NOT soaking wet and her hair was dry. There was a colleague who could have been sent in her place if she was in a crisis. She proceeded to sarcastically “Babe” the death out of me. I asked for a manager. She told me to come back 2 weeks from now to speak to one. I asked for the number to call and speak with the store manager and she declined citing that there isn’t a store manager, that SHE was the manager.
This kind of customer service is the exact reason why Amazon and online ordering is taking precedent over physical stores and shopping experiences. Horrible customer service after an already frustrating shopping experience due to a power outage that left them with no cold food selections and no notice upon entry. Hopefully a real manager sees this and takes immediate action. No room for employees who do not care in a competitive and struggling economy
