Tillys - (Near Irvine, CA)

1 /5 Lili: The woman ( I don’t remember her name) is middle- aged who stood behind the cashier had condescending attitude. I wanted to try a yellow backpack, but she kept insisting that I try a different one. But other employees were quite friendly.

1 /5 Erika May: I would give -0- stars if I could. SHADY COMPANY. DO NOT TRUST their ship to home process. I never received my order and they will not return my money. I ordered a pair of shoes for $107.74 through the Irvine Spectrum cashier on 3/7/24 for my daughters birthday. The shoes never arrived. I emailed customer service on 4/5 and was told they would file a claim and I could expect a refund in 3-5 business days. 4/26 still no refund, emailed customer service. 5/26 still no refund, emailed customer service. 6/14 I called customer service and was told they are unable to refund any ship to home purchases made in store, something about a system glitch that they are working on. That day I received an email giving me a store credit for $107.74. 6/18 I emailed customer service that I wont ever be shopping at Tillys again, that I refuse the e-gift card and will be filing a dispute with my cc. 10/8 still no credit and emailed customer service that I dont want the e-credit and will file another claim with my cc. This is going on 8 months now and I have spent countless hours on the phone and emailing to get this simple problem fixed. Ridiculous company, buyer beware.

5 /5 Paul Montalvo: Very nice customer service and very big Tilly store. Jesus Christ Loves You!!!

1 /5 Johnny S: customer service here isnt great. you got groups of teens eyeing and judging you while walking through the store. you also got this guy named adam that wont be working but instead spend his whole time trying to flirt with girl customers including my girlfriend.

1 /5 Pablo Guanes: If I could give them negative stars would be -100. Lets start with the sales associate, three of them that we were able to find told us that they started yesterday, that wouldnt be bad if they had any intention to stay with us,and try to help us out, they could learn something and I could get what I need it, but no they decided to keep folding shirts. Now, the checkout & manager WHAT A COMBO!!! Sunday 8/12/18 closing shift if anyone in the company is interested in following in up. First the cashier, ring the items, they come up at full price, so we explained him that there is a sign in the rack that stays 20% off boys pants, he responds that its "selected styles", I get it that gets you off the hook for a poor display but when a rack is 3/4 full of the same items in different sizes and colors I have to understand that THATS THE ITEM DISCOUNTED. So he respond if we want a "discount" I say no I dont want a discount I want the offer that is up in the racking where all the pants are... At this point and with a very poor attitude from the cashier, we ask for the manager, the cashier calls the mamger like this "MOD YOU HAVE A CUSTOMER TO DEAL WITH" DEAL, you dont DEAL with customers you TAKE CARE of customers. When the manager comes to the checkout she started talking to the cashier, WE HAD THE PROBLEM no the cashier, the manager didnt introduce herself, when I asked her that we wanted to talk to her not the cashier, she rolled her eyes. We left extremely frustrated, we felt that not even the manager wanted to take care of us at that point. We stopped talking and left the merchandizing on the counter. We are not shopping in that store anymore..!!!