Urban Outfitters - Shop CA (Near Santa Cruz)

Manisha Sinha My experience with the representative Matias was great. He offered his help to sort out the issue i faced and went above and beyond his duty to provide a customer delight . The store should have more people like him .

Asia Rodriguez Today I came in looking for a pair of jeans for my husband’s birthday. He’s pretty particular, and I definitely don’t know much about men’s jeans, so I was feeling a bit lost. Before I even had to ask, one of the associates, Alejandra, came up and offered to help. She pulled out so many great options, and thanks to her, I didn’t just find one pair—I ended up buying two! She was such a joy to work with, and I’ll definitely be coming back.

Johanna Reyes I went last week to return an item before I even walked in an employee gave an unwelcoming look. I walked in smiling unfortunately he was the one to help which is why I’m giving the 1 star. The other employee who was a girl was super friendly. Not sure what his name is he looked latino. I gave him the same energy back. So unprofessional!

Jerry Rodriguez Love their jewelry but most of the mens clothes is way over price and not many good choices or sizes most clothes dont go over large sizes and am extra large

Hailey Doescher I was able to be assisted by the wonderful Alis. She was so helpful and made sure I was getting exactly what I wanted. Couldn’t have picked a better location to shop at. Love Coach and how amazing / quick the process went!!! (This was all done over the phone)

robert caputo Your team did a great job taking care of my needs. Give them a raise! :)