Windsor - (Near Glendale, CA)

1 /5 monique avila: Worst store to buy from. Let’s start off with the fact that they don’t have their AC on. It’s super hot especially under beaming lights. The only have 5 working fitting rooms if that. The manager is rude and unhelpful. The workers now a days are so un compassionate. Not to mention because of such a long line for the fitting rooms I was just gonna buy all the dresses I wanted to try on but then they hit me with oh you can’t return this one because it’s a specialty dress after stating I could return within 15 days. Mind you I just needed to try on the dresses to confirm which one I wanted to go with. So I took my business somewhere else. To withstand in this era you must have the whole package. If you lack somewhere your business is going to fail. Start with better associates and managers then work on improving fitting room situation. Never shopping here again.

1 /5 Carlos Martinez: I’m really very, very disappointed in the treatment that my wife and I just received at the Windsor location in the Glendale Galleria. The girl on the floor is very nice, however, the manager was very rude and uncaring. My wife tried on a shoe that she really liked and when we asked for the pair, they informed us that it was the very last pair they had. When they gave us the box, we noticed the soles on the shoes showed they were clearly worn. Since it was the last pair and they couldn’t give us one that was not used, we asked if they could give some sort of a discount or something. This person answered in a very rude manner ( truly not appropriate when you’re addressing a customer at the register), she just said nope because all of the shoes that they sell there are already worn, (however they are charging full price for them). When we asked how come they were worn like that when they should be new, she said they were not a regular shoe store but a clothing store that happens to sell shoes. So that was it … Take them or leave them ( obviously not her store nor giving a shit if she sells or not). It’s not what she said. It’s mostly the attitude that she had. She didn’t give a crap whether she sold or not. Before we left the store, we noticed she was talking crap about us (in front of other customers). Super unprofessional for people who are representing a very well respected business. The owner should really look into this!! Clearly , when you come to the store, be ready to deal with situations like this or just go somewhere else. A very, very disappointing visit. If I could give this store a zero, I would!

1 /5 Heber Mejia: This store is supposed to be open till 9 its disappointing to see that they cant stay open for customers on a Friday evening. Mall was crowded, Im sure they would have made more sales. The picture shows the hand made sign saying sorry for the inconvenience.

1 /5 Aliyah Kiesler: I bought a dress at Windsor against an email. When I gave my email, they didn’t ask for the spelling. I thought that was okay because I might an account or something. This was for a work event that I would get reimbursed for. I just went back for a reprint and because they couldn’t find my email, they refused to reprint it. It’s just an email. I used to be an assistant manager at retail shop and I know it is absolutely possible to reprint based on date, name, and card used. Soooo wild. And now I can’t get this money back from my work.i will not be shopping here again