5 /5 CHERYL WILSON: I had placed an order on line...and a accidently ordered two of the same item. ( Embarrassing) The store clerk was very nice, helpful and understanding. She made the process so easy ! I was able to return the item in about 5 minutes! Hallelujah!! Ill continue shopping there! The clothes I ordered( Albeit my error on " doubling " up order) fit perfectly! ( But read their size chart!...I usually wear a 10-12, according to their chart I ordered a 14-16...perfect fit! )