Ché by Chelsey - (Near Miami Beach, FL)

1 /5 Trish Krajniak: Do NOT order from here. Not only is the return policy incredibly unfavorable (store credit or exchange only, and a 7-day window to submit your return request), but I met the very specific return parameters and still havent had my store credit processed almost 3 months later. Supposedly the package never arrived to them even though I gave Che by Chelsey the tracking information for the return.

1 /5 YuZhen Liang: Listen to the other reviews. Do not place online order from this place. They told me the preorder will be arriving in like 10 days, after 10 days she told me it will be another week, after another week she told me will be another week, now it’s been one month since I placed the order, and I finally cancelled it. They don’t respond to emails and they are not good at picking up phone calls and tell you the truth.

5 /5 Dianna Menard: Maria and Valentina were amazing wow I needed the perfect outfit and they had it classy and amazing lrices with professionalism!!

1 /5 Lauren Ruddy: I placed an order here on 6/29, and received an email on 6/30 that it had shipped. The tracking status showed that a mailing label had been created but USPS hadn’t yet received the item. Here we are two weeks later and USPS still hasn’t received the item, my package was never shipped. I reached out to their customer service via the contact form on their website last week and didn’t get a response. The initial estimated arrival date when I placed the order was 5 business days. I did really want the item I ordered so I will be giving it until the end of the week to see if this terrible boutique finally ships my order, otherwise I will be disputing it on my credit card. Update: After I posted this review yesterday they did respond to my email. I first want to say that while the item I purchased is currently listed as preorder, it was in stock at the time I ordered it and clearly stated that the estimated delivery date was 5 business days. Anyway, I’ve attached screenshots of my original message and the email response here. Never did I ask them to cancel my order nor say anything to make anyone think the item was time sensitive, but the order was cancelled anyway.

5 /5 Ranae Kerr: I had an amazing experience dress shopping here! The customer service was exceptional—friendly, attentive, and genuinely helpful in finding the perfect dress. To top it off, they offered a unique and fun touch at the end of my purchase: tools to make a keychain. It was such a thoughtful and creative way to make the experience memorable. Highly recommend this place for both the dresses and the service!