4 /5 Liz Alberti: Dear Mayci Management,
I am writing to formally submit a complaint regarding a very unpleasant experience I had at one of your stores while shopping with my mother and my daughter.
From the moment we entered the store, there were no shopping carts or baskets available for customers to place items while shopping, forcing us to carry the products in our hands. My mother was holding an oil that I regularly purchase for my daughter while we waited for her to answer a phone call to confirm whether she needed it or not. After leaving the fitting room, my mother temporarily placed the item inside a Mayci store bag, as once again, there were no baskets or carts available.
From that point on, several employees repeatedly stopped us, constantly questioning us about the product, asking where it came from, and visibly following us throughout both the first and second floors of the store. This behavior made us feel watched and harassed without any valid reason.
We never left the store with the product, nor was there ever any intention to steal it. However, the treatment we received was enough to cause feelings of humiliation, discomfort, and insecurity throughout our visit. I understand that employees have a responsibility to do their job, but I believe their role is to intervene only when there is a genuine intention to leave the store without paying, not to subject customers to constant and intimidating surveillance.
I would like to note that the main individual responsible for this situation was a tall employee of Haitian origin, whose behavior contributed to an atmosphere of distrust and harassment. Beyond her accent or background, what affected me deeply was the treatment itself, which made me feel singled out and unfairly judged. I left the store feeling emotionally distressed.
I did not request to speak with a supervisor at the time because I tried to be understanding, but I strongly believe this behavior should be reviewed and corrected, as no customer should ever feel this way while shopping in your store.
I hope this complaint is taken seriously and that the appropriate measures are implemented to improve customer service and prevent similar situations from occurring in the future.
