Rainbow Shops - (Near Jacksonville, FL)

1 /5 Cassandra Melendez: I shop here every once in a while but needed to make my way in because my mother in law bought my daughter some boots that were the wrong size. Had the boots & the receipt with me in a Publix plastic shopping bag along with my small wallet & keys which seamed the easiest cause when I pulled in I realized I did not have my stroller with me to put my daughter in. But knew I was going to be quick so didn’t see the need to bring in her whole diaper bag if I was just do a quick exchange. So decided it was easiest to hold her in one hand & the plastic bag in another. As I am looking at which boots to exchange for on the far left side of the store an associate who comes to me and tells me she needs my bag. She was not rude in any way but usually when someone says they need your bag they tell you why and I just assumed they could see the boots in there for the exchange and wanted to make it convenient for me. So as I am trying to give her the boots and keep my bag that would still just have the keys and wallet since I had no pockets or anywhere on my body to put them cause I was holding my daughter. I hear from the manager call over say no we need the whole bag, tell her she need to hold her keys and wallet. So then I have to ask why they need the bag instead of the reason being told to me already and was told they just don’t allow outside bags in the store. No ma’am, not my care or my problem. I needed it to just at least hold my keys & wallet. Clearly the store manager who was there, “Mrs. T” could not have a care in the world of my situation. Clearly Mrs. T is not a mother and if she is, she should be ashamed to call herself one and I find that as someone who has worked in customer service for over 15 years very poor customer service from a manager at that! Do better rainbow on who you hire. I’ll just give these boots to someone in need instead of every having to step foot in there ever again.

5 /5 christine gibson: Customer service @ the Avenue Mall Rainbow is fantastic. My two visits a different managers but great service the sales person speaks and welcomes you..Thank you for allowing me to feel so welcomed.Great customer service.

1 /5 Donna Bee: Went in to pick up a few things that I didn’t pack and walked in the door, not one associate greeted me or ask me if I need any assistance. And I literally kept walking past one associate and she never said a word until she was asked about their jean jackets. The jacket that she showed me was actually cute, and exactly what I was looking for. But I refuse to buy it from a store where they never even acknowledge that I walked in the door. There’s nothing worse than horrible customer service. I politely walked out the store and made a purchase in Ross which was a couple of doors down. Do better!!

1 /5 B B: Every time I come into this particular location NOONE greets me or offer help with making a selection. There were clothes and racks all in the middle of the center isle. Tee (the manager who wears a mask) is rude and has a nasty disposition and complex. She literally looked me in my face & said absolutely nothing. Not Hello. Not do you need any help finding anything. NOTHING! I remember she use to work at the location off Golfair for numerous years.which means, she’s worked for Rainbow for over 10+ years now I don’t understand why and how that is so. Unless this is what Rainbow has to offer management wise. She was talking very loudly on the phone with what I assume was another manager and stated that the store was slow & she could care less because she already made all the money she needed to make that day. She said they were going to clean up the store until 9pm and then go home. I was in disbelief. I left what item I was going to purchase and walked out. This is completely unacceptable.

1 /5 Ariel Sapp: Manger was very nasty. clothes were everywhere all over the floor all I asked for are those the only sizes yall have and she wouldn’t even look in the back very rude I do not recommend!!!!