1 /5 C M: When I found out The Webster opened in Miami Beach, I was so excited. With an upcoming trip, I stopped in to grab some last-minute pieces and was assisted by a sales associate named Nicole. Ultimately, I ended up purchasing a Saint Laurent jacket. She packaged it up, and I was on my way.
Later that same day, my trip was canceled due to bad weather. Given it’s 100° and rainy in Miami, the jacket was no longer practical, so I sent my assistant to return it the following afternoon still in perfect, untouched condition, exactly as she had packaged it.
To my shock, he was told by that same Nicole that the jacket had a stain, been worn, and no longer had tags. Interestingly, when I was trying it on in-store, I had trouble finding the tags and found they were tucked into the pocket. So the jacket was apparently “good enough” to sell to me, but suddenly “too worn” to return 24 hours later? How badly do you need a commission to accuse a client of wearing and destroying an item they bought less than a day earlier?
After endless attitude and eye rolls, I was given store credit (because I paid in cash) so unfortunately I’ll be back. Such an unpleasant experience all around.
