Sheila Schwebel Ive shopped in Ross many times and im always impressed with the pleasant and helpful staff, but on Saturday night, January 10, 2026 two Ross staff members acted with outstanding compassion and selflessness I had an unbelievable and scary experience.. I had rented an electric car which I parked infront of Ross. When I returned to the car it would not start. It was close to 11pm and the parking lot was emptying out. I returned to Ross as Kevin, the manager, was closing the doors and asked if anybody would help me because I was having troule with my car. Kevin immideately responded that he would help when hes done closing the store. I was waiting for Kevin when, Adria (another staff member) came out. She rushed over to me, and was trying to start the car with no success, even though the car registered 82% electric power. Adrias daughter had come to pick her up, but instead of leaving with her daughter, Adria took my car rental papers and called Hertz/Dollar Road Service Assistance. Adria was on hold for at least 25 minutes and did not leave me. Kevin came out and also could not start the car. When we finally were able to speak to a reperesentetive from road service, he was able to remotely check the status of the car. He said that the 16 V battery is dead. and that road service would come in about an hour. By now, it was after 12am, but Kevin assured me that he would not leave me. Then he had an idea and asked the representitive on the phone if I can leave the car in the parking lot since the car had to be towed, and he would drive me to the airport (where I initially rented the car) to get a replacment car (Hertz was open till 1am). Kevin transfered all my bags to his car and drove me to PBI. I did get a replacment and returned home safely at 1:30am. I think youll all agree with me that this was a very special act of kindness. I will forever be grateful to Kevin and Adria!!
