5 /5 Brenda: Marshalls and Home Goods are sister companies. Marshalls sells mainly clothing and shoes. Home Goods mainly furniture and home decor. Two stores look like night and day. Home Goods is attractive, clean and organized. Marshall’s full of clutter, scattered boxes and disarray. No matter department or isle. Never a pleasant shopping environment or experience. Home Goods always first choice and Marshall’s always last resort. Wish it weren’t so. Entered Marshalls searching for specific item out of stock at Home Goods. Asked young lady (San’) for location of product. She literally walked with me looking for item half way around store. She continued to scan racks along with me. Young lady friendly, kind, patient and helpful. Found exactly what I was looking for and purchased several items. Checkout associate thoughtful and caring. Excellent customer service. Thank you…
Home Goods no longer sells toys for children. Informed Marshalls sells toys. Entered store and immediately noticed improvement. Pleasantly surprised. Store bright, colorful, clean and organized. Shopped entire store and found several items of interest. Some of which were on clearance. Wonderful shopping experience. Checkout associate friendly and courteous. Exited store one happy customer. Thank you…
