Once Upon A Child - (Near Lansing, MI)

1 /5 Jenna Nichols: I actually really like the buy back and in store clothing options, the issue is customer service. There’s an older woman that I’ve encountered 5+ times who goes out of her way to be rude. Truly comes up to me every time I’m there to interject what I’m doing. It makes me not want to go in which sucks because I have a tight budget and two growing kids. Shopping with two kids is no small feat and the last time I went she scolded me for letting my kids wander. It’s come to the point that I don’t think we can continue to be customers :/

3 /5 JCsaves 777: Polite customer service. Problem is check the brands and clothing type. Some clothes are marked up from Walmart prices. Gently used and double the price. Word to self shop smarter

1 /5 Molly Chamberlin: They do not accept clothes unless they are in totes with a lid which is super unrealistic for single mothers who don’t have help. There is zero way for me to carry a tote inside while also carrying my baby inside or pushing my baby inside in her stroller and they refuse to help with the totes. For a place that should want to help mothers they definitely do not. And when I walked in with a tj max Halloween bag full of clean laundered and folded clothing the male employee said great another one because no where is it advertised that the clothing needs to be in a tote with a lid. Extremely poor customer service and honestly way overpriced for used kids clothes.

1 /5 Terrance Schneider: Terrible customer service!!!! Watch out for the heavyset blonde woman with all the tattoos! Shell treat you like crap and wont care at all that she did so!

1 /5 Tiffany Gann: I love the Brighton location, so I assumed I would like this one too. Instead, everything here was almost double the price. When I realized that, I decided to return most of what I bought only a few days earlier. The same man who originally checked me out handled my return, and he was rude from the moment I walked in. His attitude was unpleasant, and he came across as honestly pretty slimy. A couple of days later, I bought the same amount and quality of items at the Brighton location for $45, while the items I returned here totaled $86. This location felt dirtier, overpriced, and the customer service was noticeably worse. I’ll be sticking with the Brighton store from now on.