Talbots - Shop MI (Near Livonia)

Collins Clan Had such a great experience at this store. Everyone was so helpful. I struggle sometimes to pick what fits right and they never hesitated to help me, grab different sizes, etc. I recommend booking an appointment! They made me feel super special!

Lori Catineau I buy from J Jill all the time, especially online. But, I did go to the Rochester Michigan store a couple days ago to return two pairs of shorts that were too big on me. The clerk that helped me found my shorts for me, even though they were sold out online! I was so thrilled with the fantastic service and cleanliness of the store. So happy!!!

Joanne Simoneaux Great styles! I especially love the sales where everything is 50 to 70% off.

Rachel B Good quality clothing with good quality employees. Love this store and the location.

Explore More The service was great and I got some cute pieces for a fraction of the cost Id typically pay at Banana. However, my size is hard to come by at the Factory Store...please stock more 0P and 00P!

dalya wazir I never had an issue with this store until this past week. I’ve been a loyal customer with White House black market for so long so it’s extremely upsetting to have to go through a bad experience. On Monday I went into the twelve oaks location and purchased a few items. They had a deal going on that day which was great. No issue there. I went to pay for my items and I made sure with the cashier (who was very sweet) that I am able to return my items even though there was a sale and she said to me yes it’s fine. now, yesterday Wednesday 8/20. My daughter and I went in to return the items because I didn’t like how the pieces I bought fit me. They didn’t turn out the way I expected so I went in to return. My daughter went inside to do the return with no issue and that’s where our issue happened and everything went downhill. The employee named Yaquta, but they called her “Marvi” was absolutely rude and disgusting to both me and my daughter. She was super rude with my daughter telling her the items I had purchased were “final sale” even though they were not final sale indeed. My daughter called me as I was parking my car to wait and had told me to come inside because Marvi was being rude. I went inside to see what the situation was and Marvi was both rude and disgusting to us both. I tell her I came in Monday and purchased everything and she says sorry we can’t return. Mind you the tags were in perfect shape, my receipt was in the bag AND they were in my account. She continued to argue and say we can’t return the items and was arguing with me back and fourth continuously being rude and aggressive. FOR NO REASON. They threatened to call security on us both even though we had done nothing wrong. We did nothing to hurt her. I will no longer be dealing with this store after this experience after my daughter and I experienced. This store needs to learn how to be nicer to people and how to treat there customers. Their customer service is absolutely disgusting and they need to fix that.