5 /5 Brandon Rivera: On September 14th, 2024, at approximately 6:40pm I arrived at Casual Male XL Outlet (at 4401 N Interstate 34). I was shopping for 2 specific items (a pack of black crew neck shirts in my size & a black leather belt). Initially I was worried about the timing since I work on night shifts & the stores hours dont align with my personal schedule well. Regardless I managed to arrive approximately 20 minutes before closing.
The recent store manager, "Ze", was very friendly and welcoming to me. I gave an apology for arriving so close to closing time but she reassured me that she loves to help customers and that it wasnt a big deal. I then walked to the section of the store that had packs of shirts and after a few minutes of searching "Ze" asked if I needed any help finding what I was looking for. I said yes and she assisted with the search finding 2 suitable alternative items (the specific item was unavailable).
After selecting one of the shirt packs I moved on to the belt. She again offered assistance but I found what I was looking for without issue. We began the "checkout" process and she was again friendly and energetic.
She was a great help in making the process efficient and with providing a great customer experience. The whole process took less than the 20 minutes until closing time but I didnt feel rushed nor did she neglect any aspect of her job duties.
P.S. "Ze" is in quotes due to it being a nickname that she told me I can refer to her with if I chose to leave a review.
