5 /5 Marina Trent: Edited to update from my visit on August 17 2025: took my 9 year old daughter here to try on some clothing and was immediately greeted and we started browsing through clothing and Natalia was very helpful and not pushy. She offered to start a fitting room and asked several times if we needed anything. I appreciate the care she took with us. I was already stressed because she couldnt find any shorts that felt good. (Sensory issues) This was the change in customer service I had hoped for. I did hear another male customer complaining about something and almost getting loud, but that seemed to stem from something he took personal offense to. The lady who checked us out was also very friendly and started conversation and had us laughing by the time we walked out. **** original review: Came today to purchase clothing for my daughter and after having a fitting room started, we were left alone. No one came to check on us or see if we needed any help. As the clothes piled up from the outfits we were going to purchase, no one offered to hold them up front at the cashier as they did when I last visited for back to school shopping. I was there with a pretty large pile of clothing, including a jacket, walking toward the front and I begin showing my daughter the accessories which happen to be at the front of the registers. She doesnt see anything she wants so we back out of that area closer toward the entrance as we are still clearly looking at more items to buy. There is a young lady stocking items right where we intend to look and as we approach, we dont get any acknowledgement other than her telling us we need to check out over there as she motions to the register. I look at her and tell her we are still looking thank you. All the while the sensors are going crazy and I finally have to tell that same lady can I please set this at the register so we can continue to look? She points in the general direction of the cashier and addresses the cashier and not me and tells the cashier whatever it was she told her and I just ignored her and put the stuff on the counter. Whoever that lady was at around 115pm today December 28 needs a full retrain on customer service. The entire team there is focused more on stocking shelves and talking amongst themselves rather than helping customers. The only person who was pleasant was the lady at the register. She made small talk and told me she was sorry no one helped me. Now THAT lady seemed genuine. The smiles today were shallow and the employees seemed as though they didnt want to be there. One thing that irritates me is snobs and that is exactly what it felt like today. I clearly already had big bags in my hands as we entered the store and I was ready to spend money and I did. The experience today reminded me of why I do 80 percent of my shopping online. Not to mention they did not hand me the 2nd bag that had the jacket in it so I left without that article of clothing. I was busy tending to my child that requires extra attention. Came back a few hours later and they were helpful in giving me my forgotten product with not so much as a sorry. Wasnt greeted when I made the second trip out there tonight either.
