1 /5 Alison Adams: I came in to the store to use Kohls cash I had earned from Christmas purchases. I came in 1 day after the grace period of the cash expiring, so before I did any shopping I went and asked if I could still use it. The associate confirmed with her manager that they would honor the entire amount of the cash. I proceeded to get a pair of nike shoes that my daughter needed for her sports meet and went to check out. The system would not take the cash and the manager was having trouble making it work. Their registers had been down for a few hours that morning so they attributed the problems to that, and asked me to return the next day to try again when another store manager was there to help. I live out of town, so I returned in the late afternoon the following day and the associate informed me that the manager had just left, but he could help me. Upon reading the note left the night before, he disagreed with what I was told and said he couldnt honor it, and even suggested that I was lying to him about what I was told the previous day. After, he went away for several minutes and called someone. He then returned to inform me that it was completely the stores fault for the misinformation that I received and I had been told something that was not accurate. His "solution to make it up to me" was to honor $10 and give me 30% off on the purchase, but it would not count on the Nike shoes because that is not an included brand even though it would have qualified for Kohls cash. I did not accept it and left without the purchase and a complete waste of all the time spent at the store. I am completely dissatisfied with the service I have received from this store. If it was the stores fault for giving wrong information they should be honoring what they told me, not giving me a "solution" that doesnt even work on my purchase. I will never return to this store ever again. So disappointing as I have been a Kohls shopper since I was a little child when Kohls didnt even exist in Texas yet. We would always go to the store in Wisconsin when visiting family up there because they didnt have stores down here yet. Come on Kohls do better.