5 /5 Lora Owens: Lane Bryant is a great store, no matter where you are, but this review is really about two employees of Lane Bryant, Kim and Kenya. I had rushed into town because of a relative who was in the hospital intensive care unit, and after about two days, I was needing fresh clothes and a bit of normalcy. Kenya and Kim were attentive, friendly and kind, and when I explained I needed to get back to the hospital, they helped me choose a few items quickly. Their sincere concern and kindness meant so much to me and I expressed my gratitude. I didn’t know just how much I needed a human connection that morning. As I left, they assured me that my family would be in their prayers and thoughts. What a difference they made in my day!
A week later I returned home to find a card from Lane Bryant. I thought it was a typical mailing, but was so surprised and touched by the hand written message inside from Kenya and Kym. I’ve covered the last names for privacy, but I sure hope that Lane Bryant takes notice of these two wonderful young women. Quality merchandise is important, but people like Kym and Kenya create customer loyalty just by being themselves. I’ll never forget how they made me feel that day.
