Rainbow Shops - Shop TX (Near Tyler)

Marcie Mendoza Bad customer service experience at this location. Employee Dominique has an atrocious attitude and should not be working in a customer facing role. Immediate demeanor was rushed, dismissive, and rude upon making it to the register. Consider putting her in the stock room if she cannot handle the holiday rush. Claims to be a manager but I cannot imagine anyone would put this unprofessional, ill spoken and rude person in a management role. Other employees were pleasant but one bad apple can spoil the bunch. Editing to add- I left over $300 worth of merchandise that I was going to purchase as Christmas gifts because or this atrocious "manager" who is very clearly on a power trip. ROSS, this person Dominique is costing you hundreds of thousands of dollars in sales! As a long time patron, I am requesting that all of the complaints be taken seriously and swift action be taken. Dominque should be demoted or fired!

Micah Navarro I believe the store is under new leadership and boy does it show in all the best ways. The store used to be pretty rough in terms of cleanliness of the aisles and shoppability- this is normal for most Ross stores, as we the customers usually throw the product around haphazardly and not put things back the way they are supposed to go. This store is different, you can tell they are busting their butts recovering the shop, setting up impulse items in clean rows near the checkout, the employees are all super friendly and nice to all the guest I have seen. I have had to wait during a checkout but very minimally and only because there were 30 people shopping at the same moment and the shop really only has about 7-10 people working here in total from what I have seen during multiple visits. Manage your expectations, people! Otherwise the store is VERY shoppable, prices are INCREDIBLE, and staff and store is fun and always putting out new products. Go to this Ross! (But please put the stuff back if you take it off the shelf/hanger).

Donnie Meismer They always have what I need, and everything is well- stocked. The store is clean and bright and the employees are friendly. They go the extra mile to ensure my needs are met. Plenty of parking and all the shopping carts actually roll with ease. Great place to shop.

Mattie Brooke I love Rue21 they have some amazing clothes and their perfumes are to die for. I love going there so much because I know I can always find a really cute shirt or crop top.

Sandra Nunez Found what I was looking for when I asked the employee where it was located. She didnt just tell me she took me to the product

Shay Myers Pretty organized for the most part. Im sure its hard to work the floor, watch customers, give customer service, and work the registers especially if youre short staffed. I know, I used to be a Rainbow manager. But the vibe was good, music was playing and staff was getting customers in and out as quickly as possible to get to the next customer.