1 /5 Anahi Miranda: I’m really disappointed and honestly sad that it had to go this way. I told the associate I wanted to price match from the online Torrid website. The total should have been around $39 before using my rewards. I clearly explained that I planned to use my $30 reward cash, and she applied it but then changed the item back to the regular in-store price instead of the price-match price. That made my total $32 instead of around $11 after the reward was applied.
When I pointed out that it didn’t make sense, she didn’t listen or try to fix it. I left feeling unheard and taken advantage of. I didn’t expect to feel this way shopping there, and it honestly makes me question whether I can trust them or even want to go back again.