Lilac & Grace Boutique - (Near Arlington, WA)

1 /5 Jessica P: Ordered an item online which was poorly packaged and arrived damaged. The owner was rude in all correspondence, had to escalate to a claim with PayPal which ultimately went in my favor of course, but the owner was full of insults and very unprofessional even in correspondence with PayPal.

1 /5 Karen Granados: Save yourself money and time do not shop here. This business is a scam. I placed an order back in July and never received my item. When I reached out, I was told they couldn’t help me because it was “in the hands of the post office,” I was persistent, and their tone was defensive. I only received a refund after I filed a claim with my bank, and even then, that refund was later reversed. Most recently, I received a notification of a package being delivered. When it didn’t arrive, I called my post office directly. They confirmed the tracking number provided was under a completely different name and address, and I was personally told that I had been scammed. This company gave me false tracking information, took my money, and never sent my item. I have proof of the refund reversal, proof of the fake tracking, and am prepared to obtain a written statement from the USPS. To make matters worse, after I shared my honest review about this experience, the business actually threatened to sue me for speaking out. This is not how any legitimate business should operate. Terrible customer service. Bullying, No accountability. And clearly, I am not the only person who has had this same experience with them. Do yourself a favor and stay far away.

5 /5 Paulet Latlip: Fun and BIG store. Spent about 45 minutes in the store and didnt even see everything. The staff was very helpful without be annoying. Prices were great and the variety of clothing and accessories was perfect! I cant wait to come back!!

3 /5 Sarah Pfarr: When I first arrived I was greeted after a few minutes by, who I assume, is the owner and her dog. They were both very friendly. The store is huge, overwhelmingly so. I love their variety of jeans and the way they were displayed. More expensive than other boutiques in the area (Arlington to Stanwood). I had about 20 items in my basket to try on. The fitting rooms downstairs were very small with a 4 item limit. The room I was in had 2 hooks and a small stool. I put my bag and jacket on one hook. I put my removed clothing on the stool and the 4 clothes I was trying on on the last hook in the room. I did not know where to put the clothes I did not want to keep since there was not a go back rack and I could only keep 4 items in the fitting room. I ended up hanging them on the rack of the fitting room next to me since I was the only one in the store. When I was finished trying clothes on the woman came over to me and was upset that I put the clothes on the rack. She was polite but told me in the future not to put the clothes up there because the rack cant handle the weight and could fall down and hurt someone. I apologized and told her I just wasnt sure where to put the clothes I didnt want and she said there are two hooks in the fitting rooms. She then said the clothes have to go back and seemed annoyed that I tried on so many clothes. I offered to put them away myself and she declined. I was going to do a little more shopping but was off-put with the interaction and decided to check out. The woman saw me at the counter and walked by me to put clothing away upstairs rather than check me out right away. To be clear she was not overtly rude but I could sense she was annoyed with me and I genuinely didnt know what she expected me to do in the situation. Based on the strange location, pricing and staff interaction I dont think Ill be returning.

5 /5 Brandy Jensen: Lilac & Grace has the most impressive inventory around plus great customer service! This is the boutique to visit for new jeans (they have KanCan - lots of them!) plus they carry active wear and even have seasonal items and home goods all for a reasonable price! It truly is the one stop shop! The owner is very knowledgeable and helpful, you can tell she really cares about her business and customers. I highly recommend stopping in if you havent already! :)