Old Navy - (Near Irvine, CA)

1 /5 Dawn Bridson: Bought 2 pairs of jeans last week. Was going to wear a pair today and noticed a small hole. Took them back to exchange them and was told I would have to pay an additional $9. I was literally exchanging them for the exact jeans and was told I would have to pay the current price rather than the price I paid last week. I declined. Now they have a pair of damaged jeans and lost a sale and a customer.

1 /5 Sherry Shan: I will never return to the Old Navy store in Spectrum. I bought a pair of joggers yesterday, tried them on, and everything seemed fine, so I removed the tags. But when I wore them this morning, I discovered that one pant leg was much longer than the other. I took them off and measured them. Yes there was about one inch difference. Clearly, the item was defective. When I went back to the store to exchange them, they refused to help. They insisted that the tags must still be attached, even for defective merchandise. Thankfully, another Old Navy location accepted my return immediately and without any problems. The Spectrum store needs to improve both customer service and basic common sense when handling defective items.

4 /5 Marcella: I understand this may be a very popular Old Navy due to location. I was a bit alarmed on the long line and wait. But again, it’s mostly due to this being a busy location. I did interact with the cashier who did my online order pickup & purchasing additional items. I was told Old Navy doesn’t do price adjustments. So just placed my order for pickup at my closest Old Navy. We only stopped here because we were already there shopping. I do love the Christmas pjs, as my girl friends and I usually match for our Christmas get together. Won’t be returning to this location unless absolutely have to.

5 /5 Sofia Cordeiro-Fasano: I bought a cute an inexpensive sweater there last night. Clean store and friendly service. I apparently left my wallet with EVERYTHING in it there last night and didnt realize until this morning. Shout out to cashier 3666139 (wish I knew her name) who locked it up and Manager Vy who helped me receive it this morning. A million thank yous!!!

5 /5 Anne Veturis: Good quality clothes and good deal on all items. Had no problem finding anything and good customer service.