5 /5 Jim Ferguson: I had ordered a shirt today in the Toledo, OH store as they didn’t have the correct size in stock, the shirt was supposed to be shipping from the Livonia Store. A couple hours later I received an email stating that the shipment had been cancelled stating there was no inventory. I contacted customer service and they said it was cancelled because of low inventory they confirmed that the Livonia store did had the shirt in stock. I called the store and spoke with Sue and explained the situation, she confirmed that they did have the requested shirt in stock but had never received the order from Customer Service. Sue said she would figure out a way to make it work as she didn’t want me to have to drive an hour plus each way. It took her a little more than an hour but she was able to find a solution and is shipping the shirt to me tomorrow. This is great customer service, too bad customer service was nowhere near supportive but I am now a happy customer! Thanks Sue!