Express - (Near Garland, TX)

5 /5 PARTH PATEL: Great Experience at Express (Garland, TX) I’ve had a consistently great experience at the Express store in Garland, TX. The store is always clean, well-organized, and stocked with a wide variety of styles to choose from—whether you’re looking for something casual or more polished, there’s always something that fits the vibe. A special shoutout to Ms. Fatima, who has helped me during a few of my visits. She’s always been incredibly helpful, humble, and patient. Her friendly and professional approach really stands out and makes the shopping experience that much better. Great customer service, solid selection, and a welcoming environment—this location truly checks all the boxes. Highly recommend!

5 /5 Jonia Jackson: Nana was so nice, helping us get all our outfits with patience and kindness. Store was very clean, not your usual messy clearance area

1 /5 Patrics Swenzky: *** BAD Customer Service** DO NOT GO TO THIS STORE. Today at approximately 7:20 PM, I entered the store and approached the non-white employee to inquire about the location of the fitting room. She directed me to its general vicinity but did not personally open the door which was locked. Consequently, I had to attempt to try the clothes outside the fitting room. Later, I sought clarification from an Anglo American employee regarding the availability of the fitting room, and she informed me that it was closed for the day. When I asked about the stores operating hours for the following day, she responded with uncertainty, saying she didnt know. After our back and forth conversation, I noticed that she immediately turned to another employee and began conversing and laughing, which made me feel uncomfortable as I assumed it was related to me. As a paying customer who had just spent $504.45 in your store, I find it disheartening that Express would employ individuals who appear to lack consideration for customers. I urge Express to reflect on this matter and ensure that all employees uphold a higher standard of customer care. Going forward, I decided to take my business to a competitor. I will never go back at your store.

1 /5 Texas Rangers Fan2006: I called before I arrived asking for a specific item. I asked twice, although it may be annoying (and yes, the staff member confirmed both times although -as I expected - she sounded annoyed before hanging up). I also mentioned that I would be driving 30 minutes out to pick up the specific item, and that’s basically why I’m double checking. The staff member or manager who was on the phone with me, confirmed & seemed more eager to get off the phone. I drove 30 minutes out. When I arrived, I asked for the specific item. The lady (I recognized her voice from our phone call), looked guilty as she said *something like*, “we had new items or inventory come out…” Mind you - that’s less than an hour!!! How does your inventory run out so quickly on a random, non-holiday Monday? I’m going to shorten this review & get to the point. The staff member, an adult, who “assisted” me demonstrated a lack of ethics and any sense of commitment to their job. Not sure what the motive was.. but when a customer specifies why they are calling ahead (ex: a 30 min drive), you should have some consideration in the least.

2 /5 RAN: I was here on 5/16/2023 at 4:45 PM. The customer service was terrible! I was never greeted once! Great service will also deter thieves! When I wanted to try something on I had to look for a sales associate to ask for a dressing room. The sales associate was not busy with another customer! Im sure the sales are down at this store. I wasnt happy with the service I received and went 2 doors down and spent money at a place that gave excellent customer service and their product was much better!