1 /5 Texas Rangers Fan2006: I called before I arrived asking for a specific item. I asked twice, although it may be annoying (and yes, the staff member confirmed both times although -as I expected - she sounded annoyed before hanging up). I also mentioned that I would be driving 30 minutes out to pick up the specific item, and that’s basically why I’m double checking. The staff member or manager who was on the phone with me, confirmed & seemed more eager to get off the phone. I drove 30 minutes out. When I arrived, I asked for the specific item. The lady (I recognized her voice from our phone call), looked guilty as she said *something like*, “we had new items or inventory come out…” Mind you - that’s less than an hour!!! How does your inventory run out so quickly on a random, non-holiday Monday? I’m going to shorten this review & get to the point. The staff member, an adult, who “assisted” me demonstrated a lack of ethics and any sense of commitment to their job. Not sure what the motive was.. but when a customer specifies why they are calling ahead (ex: a 30 min drive), you should have some consideration in the least.