1 /5 Israel O: Customer service is horrible I drive 40 minutes to round rock tx. Thats 50 miles away. The management at Killeen jc Penney is the worst nobody give a carp, yes even the managers are good at politely ignoring your complaints. The young worker dont want to help you and the older ones look and act frustrated as if they had a hundred customers a day. Unclear on everything and rude.great deals not worth you frustrating at I suggest you go elsewhere first time the lady said she signed me up for rewards found out the next day she didnt, same old lady one week later I requested to hold some clothes articles since I did not realize I didnt bring my wallet and it was almost closing time, came back next morning and found out she restocked everything. Same old women one mone later I brought back a damaged Bluetooth from three I bought the previous day and never asked if I wanted a exchange just returned mone to my card which I found out can take three dàys. Every single time she did it, it was with an attitude I will see