5 /5 Shelley Magdaleno: Christmas shopping can be a stressful time for many. I had several returns and exchanges so the thought of having to run in and navigate holiday shoppers was the last thing I was looking forward too. Andrew made my exchanges, returns, and new orders a breeze. His attitude was delightful and he provided the best customer service. Andrew offered suggestions on sizes as well as placing an online order for items not available in store. We took advantage of the online suggestion and had him order online for us. Thank you Andrew for a pleasant experience, we will definitely be back! Happy Holidays!! (JCrew Factory Store -Allen, TX)