Factory Connection - Shop IL (Near Benton)

Aseel Taha We were helped by Hannah today and she was so helpful and kind! I had bought clothes from the old navy at the outlet mall in aurora and they didn’t give me the discount because I had forgotten my card at home. I came to this Geneva location with my card and was helped right away by Hannah, and received the discount after all. I just wanted to write a review because it is important to appreciate kind and helpful retail employees when it is due!

Morgan Douglas Needed black socks for a black casual dress code for an upcoming JJC Chorale performance, so I came here to buy some socks, but was struggling to find anything that was my size because everything appeared to be grouped 5 to 7 or 8 to 10 or something. One of the employees helped me find the appropriately sized socks that was buried in there and might have been the very last one in stock. I didn’t get her name, but she was very helpful and polite. I even told the cashier so as I was checking out. Safe to say I had a smile on my face walking out the door and will definitely consider returning as a customer in the future.

Vicki Rowlett Love having a store to shop in person. Having all the variety of home goods and apparel and shoes. Please dont close. I do not shop online.

Brittney Churchill This Walmart allowed me to take my 10 hour break here in my semi. I also will not throw trash or urine out of my window and they are very nice inside. They allowed me to go shopping thank y’all again for letting us truckers stay here.

Sally Plunkett We were just at the H & M store at White Oaks Mall in Springfield, IL and had THE best employee help us. Her name was Francis and she was in the children’s department. She was a real sales person. She helped us find what we wanted and brought us things to the fitting room. You know - like sales people used to do!!!!!

James Homa I wanted to do what I thought was a simple exchange. That now has to be done at the checkout lines. Ugh. Anyway, a couple employees did their best to assist with some Kohls processes, but the Kohls system was not cooperating. Cindy the store manager was called over and did and outstanding job of listening, resolving the issue, being pleasant, and keeping a smile throughout. So I remain a Kohls customer