S. Hart I had the BEST customer service experience with TAYLOR from the Novi store. She went above and beyond to help me find a sweater that was sold out online. She checked the floor, got the SKU number, called around to the nearest location that had it in stock in my size, and extended a hold for me because of the snow storm. Who does that these days?! She was professional and so very nice; again, it was an absolutely exceptional interaction. Bravo Taylor and thank you!!!!!
p.s. Taylor, I bought 4 matching sweaters for the mother/daughter’s photoshoot! :)