JCPenney - Shop TX (Near Laredo)

Anonymous The lady in the shoe Dept, I believe her name was Carol, was exceptional. She helped me to coordinate some shoes with my dress. She was patient, kind, and helpful.

Brizeida Montes Loved AE customer service! Went to exchange some jeans that I bought online. My baby was crying and not happy. Loved that the staff didnt even mind my crying baby, made me feel comfortable to be there. But still, I personally wanted to hurry get my jeans and go! The cashier got my vibe and got the jeans I needed himself. I didnt even have to go look around for them! He was so helpful and understanding! Thank you!

Destin Novak So I had a great experience, wouldve been 5 stars but I purchased 2 quite expensive top coats or pea coats whichever you call them. And as the young associate was going to grab me actual coat hangers (they are thicker to prevent contact being at a smaller point and causing a crease) and when she went to do that the manager or possibly assistant manager I couldn’t tell told her ‘no just a regular is fine’. It really rubbed me the wrong way, because if someone is purchasing not only one but two 298$ jackets I feel like I should have gotten the coat hangers with them instead of what I got. To prevent those creases in the wool. Other than that super wonderful experience. I wish I could’ve got the woman’s name who helped me pick the size, she was so awesome.

Giselle Xo Vicki with the purple hair is a literal angel, she went way above and beyond today for me than expected. Thank you again. She deserves some recognition!!

Bonnie Waldrep Today I was able to complete the shopping for my daughters wedding next month. While I didnt find a huge selection of shoes, I did find the shoes that we needed at a VERY reasonable price. From the flower girls shoes (she is 4) to my two 30+ year old daughters and my own, we found what we needed. The store is clean and the associates are very nice. I really like this store...it is not the "rummage sale" type of place you would expect for the price.

Katura O While at work one day I accidentally spilled food on my shirt. I went to Cato for a replacement and was pleased. Customer service was exceptional!