J.Crew - Shop TX (Near Fort Worth)

Marina Trent Edited to update from my visit on August 17 2025: took my 9 year old daughter here to try on some clothing and was immediately greeted and we started browsing through clothing and Natalia was very helpful and not pushy. She offered to start a fitting room and asked several times if we needed anything. I appreciate the care she took with us. I was already stressed because she couldnt find any shorts that felt good. (Sensory issues) This was the change in customer service I had hoped for. I did hear another male customer complaining about something and almost getting loud, but that seemed to stem from something he took personal offense to. The lady who checked us out was also very friendly and started conversation and had us laughing by the time we walked out. **** original review: Came today to purchase clothing for my daughter and after having a fitting room started, we were left alone. No one came to check on us or see if we needed any help. As the clothes piled up from the outfits we were going to purchase, no one offered to hold them up front at the cashier as they did when I last visited for back to school shopping. I was there with a pretty large pile of clothing, including a jacket, walking toward the front and I begin showing my daughter the accessories which happen to be at the front of the registers. She doesnt see anything she wants so we back out of that area closer toward the entrance as we are still clearly looking at more items to buy. There is a young lady stocking items right where we intend to look and as we approach, we dont get any acknowledgement other than her telling us we need to check out over there as she motions to the register. I look at her and tell her we are still looking thank you. All the while the sensors are going crazy and I finally have to tell that same lady can I please set this at the register so we can continue to look? She points in the general direction of the cashier and addresses the cashier and not me and tells the cashier whatever it was she told her and I just ignored her and put the stuff on the counter. Whoever that lady was at around 115pm today December 28 needs a full retrain on customer service. The entire team there is focused more on stocking shelves and talking amongst themselves rather than helping customers. The only person who was pleasant was the lady at the register. She made small talk and told me she was sorry no one helped me. Now THAT lady seemed genuine. The smiles today were shallow and the employees seemed as though they didnt want to be there. One thing that irritates me is snobs and that is exactly what it felt like today. I clearly already had big bags in my hands as we entered the store and I was ready to spend money and I did. The experience today reminded me of why I do 80 percent of my shopping online. Not to mention they did not hand me the 2nd bag that had the jacket in it so I left without that article of clothing. I was busy tending to my child that requires extra attention. Came back a few hours later and they were helpful in giving me my forgotten product with not so much as a sorry. Wasnt greeted when I made the second trip out there tonight either.

Yani JacPar First time I went and am very impressed. A lot of selection of Branded items. Store is very organized and clean. They have a promo ongoing for different color tags like Blue label will be 60% off, yellow is 50% off and purple is at 25% off. Items are reasonably priced. Bought some items with me for work and leisure.

Jose soto My daughter (15) sent me to Zara for jeans they didn’t have. at urban outfitters Alison went above and beyond to show me jeans compatible to ones in the picture I provided and she suggested something similar. she’s very helpful, smart, takes the initiative and is attentive. she’s all over the store helping customers and employees. very impressed by her knowledge and exceptional service, beautiful attitude and smile. give this young lady a raise everything’s expensive, rent, food, utilities, living in general is expensive.great workers are worth the money. I good worker can do the job of 2 and that deserves more money. multitasking, training, folding the merchandise. attending the customers and assisting the staff. keep up the great work ethic alison.

S. On my experience I just walked in for curiosity and now I totally recommend the store the products and the woman who help me and answered all my questions her name is Sandra she is very nice helpful and very good taste she make a suggestions and now I have a card too thanks to Sandra now an i got a great discount for getting my card. Now I can buy the clothes I love and get points

Jenn We had a great experience!!! Arlette helped us find exactly what we needed and we were in and out quickly. While it was 20 minutes prior to closing, she was not rushed, and she didn’t make us feel as though we needed to rush. We did respect their time and tried to get out of their hair quickly. She was calm and collected and helped us to be very efficient. Another gentleman- I didn’t catch his name- was also very kind and helpful. He gave us a recommendation for two brands best suited for what we were looking for, and pointed us in the right direction. (He was middle-aged and had glasses and a mustache). All the employees we passed were very friendly and very helpful!

Jesse White I love shopping here. They are always so polite and helpful. I had a return today and Andrea was so very helpful. I was dreading the fight to get it returned and I was pleasantly surprised how easy she made it. Thanks Andrea! Came back for a prom jacket for my son and we found one that looked and fit great. Thanks again forbthe great customer service.