JCPenney - Novi
Chris Shelton I stopped by the jewelry department at JCPenney and Felicia was the absolute highlight of my visit. She was warm, attentive, and really took the time to help me with what I needed. Her customer service is exactly what you hope for when you walk into a store.
On the other hand, the manager, Moe, didn’t come across very pleasant and the energy shifted a bit whenever he was involved. Luckily, Felicia’s professionalism and friendly attitude kept the experience on track.
If you’re shopping for jewelry, Felicia is definitely the person you want to work with.

